Orders can be delivered to Australia only.

The following delivery options may be offered depending on the region and the availability of your creation.

- Delivery – 5 to 7 working days

All our shipping options are complimentary.

When placing an order, you may choose delivery at home or in one of our eligible boutiques. To do so, you may select the click & collect option during your online purchase.

Your order may be delivered to your work place or your residencial address. Please note that we do not ship to certain addresses, such as military, certain restricted areas (such as hotels), pick-up points, or PO boxes. For further information, please contact the Client Relations Center.

As soon as your order is dispatched, you will receive a tracking link through email.

You may also contact one of our personal advisors by phone, email or chat for assistance.

Only the person who placed the order is authorized to collect the parcel. At the moment of collection, you will be requiring a valid ID matching the name of your order.

You may pay your phone order with the following methods:

- Credit cards: Visa, American Express, Mastercard and JCB are accepted.

- Paypal

- Others : WeChat Pay, Alipay, Google pay, Apple pay

- Wire transfer

You may contact one of our personal advisors by phone or email for more information.

All transactions placed on www.vancleefarpels.com are secured thanks to the HTTPS protocol and encrypted to protect your information.

Security for payments with credit cards is also enforced with the 3D-secure protocol.

Creations purchased online or through our Client Relation Centers can be returned for refund or exchange within 30 days from the date you sign for your package.

To qualify for any exchange or refund, the following conditions need to be met:

• It must be returned in a new and unworn state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original packaging, including all accessories, kits and documents, and accompanied by the appropriate sales slip.

• The creation does not have any personal engravings and has not been altered from its original condition (resized, modified)

• It is not a custom order or special order.

To return your order, you may call our personal advisors. One of our personal advisors will send you the return label via email and organize a pick up date for your parcel.

Yes, if you wish to return your order in an Australian boutique, please contact one of our personal advisors to assist.

Only a client who purchased Van Cleef & Arpels creations may return or exchange them within 30 days following delivery.

Creations purchased through our Client Relation Center can be returned for refunds or exchanges within 30 days from the delivery date. Nevertheless please note that engraved and damaged creations are not eligible for returns.

To return your order, you may call our personal advisors.

One of our personal advisors will send you the return label via email and organize a pick up date for your parcel.

If you wish to return your order in a boutique, one of our personal advisors will assist you to find the eligible boutiques.

As soon as we receive your return, we will process your refund request. You will first receive a return confirmation notification.

Then, creation(s) will be submitted to a quality control. Once the control passed, you should receive your refund within 14 days.

For gifting occasions, you may include a personalized message with your package. Write your message on your shopping bag page or choose to handwrite it on the blank card that will be included in your parcel.

To ensure the perfect fit and your absolute comfort when wearing your creation, Van Cleef & Arpels offers an adjustment service. This intervention is available for most of the creations, depending on their technical and aesthetic specifications. We kindly advise you to contact the closest boutique to confirm your need.

Van Cleef & Arpels offers adjustement service as a courtesy for 12 months after purchase. However, some adjustment services can require additional costs.

For more information, we invite you to consult our services page.

It takes less than 2 weeks for the adjustment service to be completed, but each intervention lead time may vary, depending on the complexity of the work required.