Last updated: May 2022
These Conditions of Sale apply to any sales of Van Cleef & Arpels products or services that you may order from Richemont Korea Ltd, using the website www.vancleefarpels.com/kr/en/ and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by telephone via our Client Relations Centre (the “Client Relations Centre”).
Richemont Korea, Ltd has its registered offices at State Tower Namsan, 100, Toegye-ro, Jung gu, Seoul, Korea 04631 (Van Cleef & Arpels and "we", "us" and "our"). Our business registration number is 102-81-41612. Our Online Retail Business Report files with the KFTC (together with mail order business number) can be found [here]. Further information on our escrow services can be found [here].
Richemont Korea, Ltd is an affiliate of Van Cleef & Arpels, which owns and edits the Platforms pursuant to the Terms of Use. Richemont Korea, Ltd is also responsible for our information collection practices pursuant to the terms of the Personal Information Management Policy. By placing an order, you agree to be bound by the Terms of Use and Personal Information Management Policy, the terms of which are incorporated into these Conditions of Sale.
Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms or Client Relations Centre (together the “Sales Channels”). Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.
We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (nineteen in Korea); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the Sales Channels, may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.
By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.
All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Van Cleef & Arpels reserves the right to change the assortment of items offered on the Platform or through the Client Relations Centre, and may limit from time to time the quantity of Van Cleef & Arpels products that may be ordered in a single buying session, without prior notice. Van Cleef & Arpels further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. Currently, Multiple products purchases policy is as follows:
- Maximum of (1) creation of limited edition creation per client
- Maximum of (2) creations of the same reference per client per 365 rolling days
- Maximum of (5) creations per client per 30 rolling days
- Maximum of (10) creations per client per 365 rolling days
Please note that only merchandise displaying an “Add to Shopping Bag” icon is available for sale through the Platform. You may also call the Client Relations Centre (1877-4128) and a Van Cleef & Arpels Ambassador will provide you with further information as to product availability and assist you with your purchase.
The Client Relations Centre and the product pages on the Platform can provide you with information regarding products that are currently available for sale through those channels
For information about the order process, please refer to our Order Process section below.
In order to place an order on the Platform, you or the Van Cleef & Arpels Ambassador (on your behalf) may either register and create an online account on the Platform, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.
If you select the “Guest Checkout” option, you will have the option to create your Van Cleef & Arpels online account upon receiving your Confirmation of Order & Shipment. Please note that in such case, your Van Cleef & Arpels online account will not include transactions made prior to the creation of your account.
Upon completion of your account registration on the Platform or by the Van Cleef & Arpels Ambassador, you will receive by e-mail a one-time password, which will allow you to log in to your account on the Platform and create a permanent account login and password. You will also receive a second e-mail summarizing the personal information you provided in registering for your online account. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Van Cleef & Arpels will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login.
Please refer to our Personal Information Management Policy for more details about how we may use your personal information. If you select the “Guest Checkout” option on the Platform, your online account will not be created and we will not use your personal information for any purpose other than in connection with processing your order.
When placing an order on the Platform you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Van Cleef & Arpels or its third-party providers at this time for security purposes.
You represent and warrant that the personal information you provide to the Client Relations Centre or via the Platform is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.
Should any of the information you provide to the Client Relations Centre or on the Platform change, please log in to your account and update such information directly on the Platform, inform the Client Relations Centre or notify Van Cleef & Arpels at the following e-mail address: client.relations.korea@vancleefarpels.com, or as set out in our Personal Information Management Policy.
Personalization services (engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested.
We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.
In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section below for further information).
The order process of the Platforms will include the following:
In the case of an order being placed through the Client Relations Centre, the Van Cleef & Arpels Ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.
We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent or grey market activities; or (ii) have otherwise violated these Conditions of Sale.
All prices shown on the product pages of the Platforms or quoted by the Client Relations Centre include VAT but exclude shipping costs and other taxes unless otherwise stated.
Shipping costs are complimentary.
We reserve the right to modify prices and delivery costs at any time without prior notice.
We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Centre. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.
We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.
When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Centre your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.
Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.
When you place an order, the full payment will be processed by our order page and you will be directed to the connected third-party payment gateway (NHN KCP) module page to complete your payment. We provide 3 payments options: credit card, bank transfer, and simple payment Payco.
When you select credit card as payment, you can select the credit card company that we receive services from, and select whether to pay by partial payment or full payment, and process any required validation that is required. When you select the partial payment process, you will receive the products in advance before you make full payment. When you select full payment, you will receive the products following conformation of payment from the credit card company. For full or partial payment, the payment is taken at the relevant time following the appropriate validation process. When you select debit card payment, full payment will be taken in advance of you receiving the products following the appropriate validation process.
Where you order over the telephone, on completion of your order the Client Relations Centre will send you an e-mail requesting payment. Through the link, you can select the payment option and proceed the payment by yourself.
Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Centre promptly.
These Conditions of Sale will be provided to you when we acknowledge your order.
We deliver to any address permitted by Korean Post and Valex.
If you order several products, we will ship the order only once all products are available (there will be no partial shipments unless otherwise communicated to you).
Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.
We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.
If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Centre to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.
In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.
When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.
We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by Van Cleef & Arpels and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please call our Client Relations Centre for more information.
(a) Right to Cancel
You have the right to cancel the contract created by our written order confirmation without giving any reason thirty (30) days from the later of (i) the date you receive the Confirmation of Order & Shipment; and (ii) the date on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order.
If you purchased from the Client Relations Centre, then please contact them for the return process.
(b) Return Process
Products that have been purchased through the Sales Channels may only be returned to our Van Cleef & Arpels e-boutique distribution center at the address of our Returns Department, as provided by the Client Relations Centre in accordance with these Conditions of Sale.
Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center.
If you would like to use another courier company/send returned order by yourself, it would be hard to track the return order by Van Cleef & Arpels or could be lost. For this kind of matter, we do not accept responsibility or liability for the lost parcels.
You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our Van Cleef & Arpels e-boutique distribution center will be eligible for a refund or exchange.
All returns will be subject to strict Quality Control (QC) by Van Cleef & Arpels. Only models that have been purchased from the Van Cleef & Arpels e-boutique, that have not been worn and are still in their original condition can be accepted for exchange or reimbursement. Models that have been engraved, worn, or were purchased in a Van Cleef & Arpels boutique or from a Van Cleef & Arpels authorised retailer or if the security tags which are attached to the products have been cut, cannot be returned via the Van Cleef & Arpels e-boutique. Upon receiving a return, Van Cleef & Arpels will verify that the returned product complies with our Conditions of Sale.
(c) Condition of Returned Products
We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Van Cleef & Arpels box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, if the security tags which are attached to the products have been cut, or the product has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
If you have received free items as part of your order, they must be returned with the products.
All returns will be subject to strict Quality Control (QC) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be sent back to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.
(d) Products you cannot return or exchange
Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.
Writing instruments that have been filled with ink, as well as bottles and refills that have been opened, cannot be returned to us.
Cosmetic products that have been opened or for which their original seal has been removed cannot be returned to us. Cosmetic products must be returned unused, unopened and with their original seal otherwise we will not accept them. Please note, fragrance and aerosols are final sale and may not be returned.
(e) Refunds
You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Centre to discuss your options.
If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within three (3) business days after receipt of the returned item by the Van Cleef & Arpels e-boutique distribution center.
(f) Exchanges
You may return a product purchased through the Sales Channels for exchange with the same Van Cleef & Arpels product. The return for exchange is allowed a maximum of two times, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above. You may request an exchange, otherwise we will refund your original order and process a new order. In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Selected products are covered by the applicable Van Cleef & Arpels Guarantee. If you wish to repair a product covered by the applicable Van Cleef & Arpels Guarantee, please refer to the applicable Van Cleef & Arpels Guarantee, and call our Client Relations Centre for more information.
In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Van Cleef & Arpels Guarantee. In Korea, you may cancel an order when the product received is different from the advertisement or the specifics of the sale contract, (i) within three months after the day the products are received by you, or (ii) within 30 days after the day you become aware of a defect or non-compliance.
The following complimentary services will be proposed, free of charge, by the Sales Channels:
(a) Gift Wrap and Packaging
All orders will be shipped with the Van Cleef & Arpels box gift wrapped in Van Cleef & Arpels special packaging, together with a Van Cleef & Arpels shopping bag (where applicable).
(b) Engravings
Engraving may be available on specific products and offered only through sales transactions completed through the Client Relations Centre.
If you wish to have your Van Cleef & Arpels product engraved, you can order online directly. If you wish to have your Van Cleef & Arpels product engraved when you purchase via phone sales, please provide details to the Client Relations Centre.
Orders for personalized Van Cleef & Arpels products cannot be cancelled and personalized Van Cleef & Arpels products cannot be returned to Van Cleef & Arpels for exchange or refund.
For any repair inquiries relating to a product ordered through the Sales Channels, please contact our Client Relations Centre.
We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Centre is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information.
To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.
Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.
If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.
These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.
The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.
This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Van Cleef & Arpels Guarantee.
These Conditions of Sale shall be governed by and construed in accordance with the laws of Korea, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale. Where the laws of Korea are different to the mandatory consumer laws in your own country, we will afford you with similar protection.
You may bring proceedings against us either in the courts of Korea or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.
Without any restriction to bring proceedings before a court, you and Van Cleef & Arpels will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.
If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.
Van Cleef & Arpels Client Relations Centre
State Tower Namsan, 100, Toegye-ro, Jung gu, Seoul, Korea, 04631
Phone Number: 1877-4128
E-mail address: client.relations.korea@vancleefarpels.com
Last updated: [November 25th] 2020
Van Cleef & Arpels, branch of Richemont International SA, has its registered offices at 8 Route des Biches, CH-1752 VILLARS-SUR-GLANE, Switzerland, and an agent of Richemont Korea Limited. The platform (www.vancleefarpels.com.kr) is operated and edited by Van Cleef & Arpels on behalf of Richemont Korea Limited.
These Terms of Use govern your use of our integrated membership services from all channels, including Van Cleef & Arpels websites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term Van Cleef & Arpels (and "we", "us" and "our") to refer to Richemont Korea Limited and the head office of Van Cleef & Arpels at the registered address above and their affiliates.
Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use. If you do not agree to these Terms of Use, then you are not authorised to continue use of the Platform.
We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform. Any new version of these Terms of Use shall take effect and will govern the use of the Platform and your relationship with us immediately upon the date of posting. By continuing to use the Platform, you agree to be bound by the terms of these updates and amendments.
Hosting Services for our website is provided by Richemont International SA at Chemin de la Chênaie 50, CP30, 1293 Bellevue, Geneva, which is located in Switzerland.
Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.
Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy.
Van Cleef & Arpels has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Van Cleef & Arpels products displayed on the platforms are representative of the colour, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Van Cleef & Arpels cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorised retailers prior to making a purchase online or by phone.
You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("Van Cleef & Arpels Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.
You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any Van Cleef & Arpels Material in any way for any public or commercial purposes. Furthermore, Van Cleef & Arpels Material may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use Van Cleef & Arpels Material will automatically terminate and any copies made of Van Cleef & Arpels Material must be immediately destroyed. Any unauthorised use of Van Cleef & Arpels Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
This section concerns communications sent to Van Cleef & Arpels. It does not concern the communication of personal information to Van Cleef & Arpels in relation to customer enquiries, the use of services or the purchase of products by phone or through the Platform. The latter is governed by the rules stipulated in the Privacy Policy.
Any unsolicited communication or material that you transmit to Van Cleef & Arpels via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Van Cleef & Arpels. By sending communications to Van Cleef & Arpels, you automatically grant Van Cleef & Arpels a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Van Cleef & Arpels and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.
Furthermore, Van Cleef & Arpels enjoys a worldwide reputation for both the design and manufacture of high quality luxury items including jewellery, watches, and other luxury accessories. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect Van Cleef & Arpels’s creations. As a result, Van Cleef & Arpels cannot agree to or accept to be the receiver of unsolicited proposals of collaboration. Indeed, it is conceivable that [Van Cleef & Arpels] may already be working on similar ideas and/or creations. Consequently, you are advised that Van Cleef & Arpels is not interested in receiving ideas or other proposals relating to creations you may wish to submit.
This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.
Van Cleef & Arpels tries to ensure that the information provided is accurate and complete. However, Van Cleef & Arpels does not warrant or represent that Van Cleef & Arpels’ Material is accurate, error-free or reliable or that use of Van Cleef & Arpels Material will not infringe rights of third parties.
Van Cleef & Arpels does not warrant that the functional and/or technical aspects of the Platforms or the Van Cleef & Arpels Material will be error free or that the Platforms, Van Cleef & Arpels Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Van Cleef & Arpels Material results in the need for servicing or replacing property, material, equipment, data or other element, Van Cleef & Arpels is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. [Van Cleef & Arpels] and its suppliers make no warranties about the Van Cleef & Arpels Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.
To the fullest extent permitted by applicable law, Van Cleef & Arpels shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Van Cleef & Arpels has been advised of the possibility of such damages.
Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected Van Cleef & Arpels trademarks or are licensed for use by Van Cleef & Arpels by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without Van Cleef & Arpels’ prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
All content (including Van Cleef & Arpels Materials) on the Platforms are either Copyright © Van Cleef & Arpels or are licensed for use by Van Cleef & Arpels. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.
The Platforms may contain links to other platforms operated by third parties not affiliated to Van Cleef & Arpels. The inclusion of any link to such third party sites does not imply endorsement by Van Cleef & Arpels of those sites. Van Cleef & Arpels has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk. Van Cleef & Arpels does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.
You agree that Van Cleef & Arpels may terminate or suspend your access to and use of the Platforms if Van Cleef & Arpels reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Van Cleef & Arpels, its affiliated companies or any third party, with or without notice to you. You agree that Van Cleef & Arpels may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that Van Cleef & Arpels will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.
Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Van Cleef & Arpels’s products and services and in certain cases to present products for sale via a variety of means. Van Cleef & Arpels makes no representation that Van Cleef & Arpels Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Van Cleef & Arpels Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.
If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.
These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
The waiver by Van Cleef & Arpels of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.
These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use. Where the laws of Switzerland are different to the mandatory consumer laws in your own country, we will afford you with similar protection.
If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.
Van Cleef & Arpels
21F. State Tower Namsan 100,
Toegye-ro, Jung-gu
Seoul, Korea
100-052
Phone: (02)1877-4128
Email: Client.relations.korea@vancleefarpels.com
Richemont Korea Limitd trading as Van Cleef & Arpels (hereinafter “Van Cleef & Arpels”) hereby establishes and discloses the following personal information management policies for the protection of personal information of data subjects and a prompt and smooth management of any grievances thereon in accordance with the Personal Information Protection Act (the “Act”).
Van Cleef & Arpels shall manage personal information for the following purposes. The personal information being managed shall not be used for any purpose other than those described in the following, and in the event of any change to such purposes, Van Cleef & Arpels shall take required actions such as separately obtaining the consent to such change or posting the revised policies on the website pursuant to the Act:
1. Management of membership to the website
Van Cleef & Arpels shall manage personal information for the verification of the intent of an applicant to become a member, identification and authentication of an individual for the provision of membership services, retention and management of membership eligibility, verification of individual identity according to the execution of the limited verification of identities system, prevention of improper usage of services, verification of the consent of the legal representative when managing the personal information of a minor under the age of 14, various types of notifications, management of grievances, improving contents of the website and provision of customized web-based service to members, etc.
2. Provision of goods or services, dealing with enquiries and requests, and management of accounts and records
Van Cleef & Arpels shall manage personal information to manage and fulfil purchase orders, sending of agreements and invoices, delivery of contents, delivery of customized services, identity and age authentication, payment or settlement of fees, and collection of debts, dealing with customers’ requests and enquiries, and management of our accounts and records etc. Van Cleef & Arpels shall manage personal information to send service related communications, including announcements and administrative messages such as order confirmation and to manage and fulfil repair orders and to provide after service care.
3. Management of grievances and legal compliance
Van Cleef & Arpels shall manage personal information for the verification of the identity of a person who filed a complaint; identification of the matter being complained of; contact and notification for inquiry of facts; and notification of the result of the grievance management, etc.
Van Cleef & Arpels shall manage personal information for prevention of fraud and other prohibited or illegal activities and as part of our efforts to keep our website and platforms secure.
4. Customer management, market research and marketing
Van Cleef & Arpels shall manage personal information:
to deal with your enquiries and requests;
for the purposes of sending you marketing communications, direct marketing and advertisements in the business areas in which it operates and of providing information related to products, services or events, etc. through online display ads or using communication channels you have provided, including email addresses, mobile numbers, telephone numbers, social media platform ID and postal addresses;
to conduct survey and market research so that we can continuously improve the service we provide to our customers; and
to understand how our website and platforms are used so that we can continuously improve our platforms, services and other offerings.
5. Provision of integrated services
Van Cleef & Arpels provides the services, as integrated services of ① to ④ above, from all channels, including websites, mobile applications, boutiques and/or client relations center. Under the membership service, once a customer registers with Van Cleef & Arpels whether on the website or mobile applications, or with a boutique or client relations center, the customer can access services offered online, offline and client relations center. For example, a customer creating an online account would be able to receive both online and offline services.
Van Cleef & Arpels manages the following items of personal information.
1. Information that may be collected from the website
2. Information that may be received through customer cards at offline boutiques
3. Information that may be collected from the Client Relations Center
4. Information that may be collected when you purchase products in boutiques, online or by phone
5. Information that may be collected through customers’ access to and use of the website: Van Cleef & Arpels operates a computer system whereby Van Cleef & Arpels collects IP address, cookies, MAC address, service usage records, visit records, improper usage records and other information collected by automatic tracking technologies.
6. Information collected when you interact with us over social media or other digital platforms
1. Van Cleef & Arpels shall manage and retain personal information within the legal retention and use period of personal information or within the retention and use period of personal information consented to by the data subject at the time of collecting personal information.
2. The period of managing and retaining personal information for the purposes set out in Article 1 is as follows.
1. For the management of [membership] to the website, Van Cleef & Arpels shall manage and retain personal information until the earlier of (i) the achievement of the purpose of retention of personal information and (ii) 2 months following the withdrawal of membership from the website of business operator or organization; provided, however, in the case of an occurrence of any of the following events, until the end or resolution of such event:
1) Any pending investigation or probe following any violation of relevant laws, and
2) Any remaining debts or claims which arose from using the website.
2. For the provision of goods or services, dealing with enquiries and requests, and management of our accounts and records, Van Cleef & Arpels shall manage and retain personal information until the completion of the supply of such goods or services, and the completion of the payment or settlement of fees, or until the objective of personal information management is achieved; provided, however, that the personal information necessary for accounting treatment of Van Cleef & Arpels or reflected in the books and records material to the business of Van Cleef & Arpels shall be maintained for 10 years pursuant to the Commercial Code of Korea.
3. For management of grievances and legal compliance, Van Cleef & Arpels shall manage and retain personal information until the service or follow-up service of customers’ grievances and complaints is completed.
4. For customer management and marketing, the personal information will be managed and retained until the earlier of (i) the time it is withdrawn by the customer and (ii) the time the purpose of collecting the personal information has been achieved.
5. Notwithstanding the foregoing, Van Cleef & Arpels may retain customers’ personal information for a longer time period as required by applicable laws or government orders.
3. In the interest of protecting the personal information of customers who have been inactive for one (1) year or longer (the “Inactive Customers”), Van Cleef & Arpels shall separately store and manage the personal information of Inactive Customers from the personal information of other users.
Inactive Customers shall be determined based on factors such as login dates and customer service representative contact dates, and shall mean customers who have not used our services for a period of time as designated by the relevant laws and regulations.
Van Cleef & Arpels shall provide users with prior notice one (1) month before they are classified as Inactive Customers and their information is separately stored and managed.
The separately stored and managed personal information of Inactive Customers shall be maintained for a certain period of time pursuant to the relevant laws and regulations, and shall be destroyed once such period of time expires. Any personal information not destroyed shall be provided upon the user’s request to resume use of the services.
1. Van Cleef & Arpels shall manage the personal information of data subjects within the extent set forth in Article 1 (Purposes of Managing Personal Information).In order to better service customers and properly gather, process and manage customer data, Van Cleef & Arpels may delegate the management and processing of such personal information to its overseas affiliates listed in paragraph ⑤ below in accordance with the Act, including under the consent of the data subject, or when required by special provisions of other laws. Van Cleef & Arpels has entered into an agreement for delegation of personal information processing services with such entities.
2. The date/time and method of transfer: transfer of personal information is carried out from time to time during the provision period of the services via electronic transfer using VPN.
3. The purposes of delegating the management and processing of the personal information include providing technical and IT system, storage and support for client data, conduct analysis and research based on transactions (including analysis of purchase preferences), arranging logistics and product delivery, providing customer services and all other sale, customer card and after-sale services, handling customer’s requests and complaints, and providing customer communication services (including sending e-newsletter and marketing communications on behalf of Van Cleef & Arpels).
4. Items of personal information to be transferred are specified in Article 2 above. .
5. Van Cleef & Arpels shall ensure that all persons and affiliates receiving such personal information shall make best efforts to make sure that the information of data subjects is safely retained according to the Acts and relevant laws. [Van Cleef & Arpels will delegate the personal information processing and management services to the following overseas affiliates:
Name of affiliate |
Location and country |
Person in charge of information management and services to be entrusted |
Van Cleef & Arpels, branch of Richemont International SA |
13 Rue de la Paix - 75002 Paris – France |
Client Insights Manager from HQ (Anthony Sarkis) |
Richemont International SA |
Route des Biches 10, 1752, Villars-sur-Glâne, Switzerland |
Client Insights Manager from HQ (Anthony Sarkis) |
Richemont Asia Pacific Limited |
6/F Jardine House, 1 Connaught Place, Central, Hong Kong |
Client Insights Manager from HQ (Anthony Sarkis) |
Richemont Commercial Company Ltd |
Room 2102, No. 228 Zhang Yang Road, China (Shanghai) Pilot Free Trade Zone, 200122, China |
Client Insights Manager from HQ (Anthony Sarkis) |
Richemont Japan Limited |
Hanzomon First Bldg., 1-4 Kojimachi, Chiyoda-ku, Tokyo, 102-0083, Japan |
Client Insights Manager from HQ (Anthony Sarkis) |
RLG Europe B.V. Amesterdam (NL), Swiss Branch, Villars-sur-Glane |
Route des Biches 9 |
Client Insights Manager from HQ (Anthony Sarkis) |
Richemont North America Inc. |
645 Fifth Avenue |
Client Insights Manager from HQ (Anthony Sarkis) |
Richemont Latin American and Caribbean LLC |
550 Biltmore Way |
Client Insights Manager from HQ (Anthony Sarkis) |
Richemont Luxury Goods LLC |
Presnenskaya naberezhnaya 10, 123112, Moscow, Russian Federation |
Client Insights Manager from HQ (Anthony Sarkis) |
RLG Africa (Pty) Ltd |
Cedarwood House, Ballywood Office Park, Ballyclare Drive, Bryanston, Johannesburg, South Africa |
Client Insights Manager from HQ (Anthony Sarkis) |
Richemont (Dubai) FZE |
ROC-1, P.O.Box: 33269, Dubai, United Arab Emirates |
Client Insights Manager from HQ (Anthony Sarkis) |
6. Except where expressly provided above, Van Cleef & Arpels shall not use the personal information of the data subjects for unnecessary communication. Unless permitted by the law, Van Cleef & Arpels shall not engage in any act of selling or leasing personal information provided by the data subjects through the website to any third party. Van Cleef & Arpels shall endeavor to keep the information of the data subjects safe at all times.
1. For a smooth management of personal information, in addition to transfer to our overseas affiliates for data processing as provided in Article 4 above, Van Cleef & Arpels also consigns its duties of managing personal information as follows.
Operation of a Client Relations Center
- Consignee: HANKOOK CORPORATION INC LIMITED
- Details of the duties consigned: Receiving calls from customers, quotation of price for customer service, providing boutique information, dealing with enquiries and requests and conducting phone sale (if such service is available) etc.
Retention and management of customer cards
- Consignee: VALEX SECURITY KOREA LTD.
- Details of the duties consigned: Retaining and managing the customer cards accepted by boutiques
Client satisfaction survey
- Consignee: IFOP
- Details of the duties consigned: Conducting e-mail surveys about client satisfaction levels
Printed DM mailing
- Consignee: YOUNGWHAROI POST
- Details of the duties consigned: Sending printed catalogues, brochures and leaflets to clients
Email Newsletter/e-DM mailing
- Consignee: Cheetah Digital
- Details of the duties consigned: Sending Email newsletter, Managing e-mail direct marketing campaigns
2. At the time of entering into consignment/delegation agreements, Van Cleef & Arpels specifies in the agreements etc. the matters relating to prohibition of processing personal information beyond the purpose of performing the consigned duties, technical and administrative protection measures, restriction on re-consignment, management and supervision of the consignee, compensation for damages and etc., and supervises a safe management of personal information by the consignee in accordance to the Act.
3. In the event of any change to the contents or nature of the consigned duties or any change of the consignee, Van Cleef & Arpels shall disclose without delay such change through this personal information management policy.
1. The data subject may exercise any of the following rights related to personal information protection against Van Cleef & Arpels at any time.
1. Right to demand a view of his/her personal information;
2. Right to demand correction in case of an error etc.
3. Right to demand deletion; and
4. Right to demand cessation of management of his/her personal information.
2. Any of the rights set forth in paragraph ① may be exercised against Van Cleef & Arpels through a written instrument, e-mail, FAX and etc. in accordance with the Appendix Form No. 8 of the Enforcement Rules of the Personal Information Protection Act, in which case Van Cleef & Arpels shall take relevant actions immediately. Any request pertaining to personal information or cessation of services provided by Van Cleef & Arpels is to be sent via e-mail at client.relations.korea@vancleefarpels.com or by mail to the following address:
Van Cleef & Arpels
21F. State Tower Namsan,
100, Toegye-ro, Jung-gu
Seoul, Korea
100-052
You are requested to notify Van Cleef & Arpels of any change to your personal information in order to keep your information up-to-date, and if you do not wish to receive e-mail services provided by Van Cleef & Arpels, you may choose to stop receiving such services at any time following the instructions specified at the bottom of the e-mail.
3. In the case that Van Cleef & Arpels is demanded by the data subject to correct or delete any error etc. in personal information, Van Cleef & Arpels shall not use or provide the relevant personal information until such correction or deletion is complete.
Any of the rights set forth in paragraph ① may be exercised through agents such as a legal representative or a delegated person of the data subject, in which case the power of attorney should be submitted in accordance with the Appendix Form No. 11 of the Enforcement Rules of the Personal Information Protection Act.
1. If personal information becomes no longer needed such as by the elapse of the retention period, achievement of the purpose of managing personal information and etc., Van Cleef & Arpels shall destroy the relevant personal information immediately.
2. If Van Cleef & Arpels is required by law to keep preserving personal information even though the retention period consented to by the data subject expired or the purpose of managing personal information is achieved, the relevant personal information shall be migrated to a separate database or be kept at a different place.
3. Personal information is destructed based on the following procedure and method:
1. Destruction procedure
Van Cleef & Arpels selects the personal information which is required to be destroyed and destroys it under the approval by the personal information protection officer in Van Cleef & Arpels.
2. Method of destruction
Van Cleef & Arpels destroys personal information recorded and stored in the form of electronic files in a way that it cannot be re-generated, and personal information recorded and stored in the form of paper by shredding using shredding machines or by incineration.
Van Cleef & Arpels has put in place the following measures in order to secure the safety of personal information.
1. Administrative measures: Establishment and execution of internal plan for management, regular staff training, and etc.
2. Technical measures: Management of access authority to the personal information management system, installation of the access control system, encryption of authentic identification numbers, and installation of security programs
3. Physical measures: Restriction of access to the computer room, the data storage room, and etc.
1. Van Cleef & Arpels has appointed the following person as the personal information protection officer in order to take overall responsibility of the matters relating to the management of personal information and process complaints raised by data subjects and remedy any damage.
▶ Personal information protection officer
Name: ShinKang Suh
Title: Data Protection Officer
Contact No. : <Phone> (02)3440-5652
<E-mail> DPO_KR@richemont.com
<FAX> (02)6016-9860
▶ Department charged with protection of personal information
Name of Department: Van Cleef & Arpels, Client Development Team
Person in charge: Client Development Manager
Contact No. :<Phone> (02)1877-4128,
<E-mail> Client.relations.korea@vancleefarpels.com
<FAX> (02)3440-5519
2. A data subject may contact the personal information protection officer or the department specified above for any inquiry on personal information protection, complaints, remedies and etc. Van Cleef & Arpels is committed to answering and acting upon any inquiry from you immediately.
Van Cleef & Arpels has installed and is operating CCTV as follows.
1. Basis and purpose of the installation of CCTV: Safety of facilities, prevention of fire and theft at the boutiques of Van Cleef & Arpels
2. Number of CCTV, location, and scope of recording: 151 CCTVs devices are installed in major facilities including the boutiques covering the entire space of major facilities
3. Manager in charge: Security Team / Responsible department; and persons with access to the image data: managers and vice managers of each boutique
4. Duration of recording, period of storage, place of storage and method of management
- Duration: 24 hours a day
- Period of Storage: 35 days from recording
- Place of storage and method of management: Stored and managed in the control rooms for CCTV at each boutique
5. Method and place of viewing image data: To be requested to the manager in charge (Security Team)
6. Request for a view of image data by a data subject: Application for the confirmation of the existence of image data of an individual and the view of such image data should be filed. The view will be allowed only if the data subject him/herself is recorded in the image or it is necessary without doubt for the protection of the life, body, and properties of the data subject.
7. Technical, administrative, and physical measures for the protection of image data: Establishment of internal management plan, access control and access authority restriction, application of technologies enabling safe storage and transmission of image data, retention of management records, preventative actions against alteration and counterfeit, preparation for facility for retention, and installation of locking mechanism, etc.
1. The personal information management policies herein shall take effect as of [2020.11.25]
2. Previous personal information management policies can be found by clicking the links below:
[2016.06.23 -2020.11.24]
Last updated: May 20 2022
These Conditions of Service apply to any diagnosis and/or repair services (the “Services”, and each such order a “Service Order”) that you may order from Van Cleef & Arpels, a division of Richemont Korea Limited, by email, by phone via our Van Cleef & Arpels Client Relations Center (the “Client Relations Center”) or using our website and any associated mobile or digital applications (together, the “Platforms”) that refer to these Conditions of Service. These Services are available exclusively in South Korea.
Van Cleef & Arpels, a division of Richemont Korea Limited, has its registered offices at 21/F, State Tower 100 Toigye-ro, Jung-gu, Seoul, Korea (“Van Cleef & Arpels” and "we", "us" and "our").
Van Cleef & Arpels is an affiliate of Richemont International SA, which owns and edits the Platforms pursuant to the Terms of Use, and which is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing a Service Order, you agree to be bound by the Terms of Use and Privacy Policy the terms of which are incorporated into these Conditions of Service.
Please read these Conditions of Service carefully. These Conditions of Service apply exclusively to Service Orders that you validate and accept by email or phone (together the “Service Channels”), and include an agreement to pursue any Dispute on an individual basis. Please note that before placing an order for the Services, you will be asked to agree to these Conditions of Service. If you do not agree to the terms set forth in these Conditions of Service, you will not be able to order any Services through the Service Channels. Service Orders concluded at Van Cleef & Arpels authorized retailers are not subject to these Conditions of Service.
We may make changes from time to time to these Conditions of Service. Any new version of these Conditions of Service shall take effect immediately upon the date of posting and will govern any Service Orders made as from that date. Any changes to the Conditions of Service made after you have placed a Service Order will not affect that order and your relationship with us, except as may be required by applicable law.
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (i.e. nineteen (19)); (b) have legal capacity to enter into contracts; and (c) have a shipping address in the South Korea, except for certain restricted areas (such as military addresses, hotels) or PO boxes, may order the Services through the Service Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place a Service Order on your behalf and they will be asked to agree to these Conditions of Service.
By placing a Service Order through the Service Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not use, deliver, sell or otherwise market or purchase the Services for commercial purposes. If despite our efforts, the Service is no longer available or we believe, for legitimate grounds, that a Service Order would violate these Conditions of Service, we may refuse such order.
Only genuine Van Cleef & Arpels watches and jewelry with a maximum manufacturer’s retail sale price of One Hundred Million (100,000,000) Korean Wons are eligible for Services.
You may request by contacting the Client Relations Center or proceed through our Platforms. You will then receive a Shipping Kit with the necessary material for you to send us your product for Service. The Shipping Kit will contain a Service Request Form (the “Service Request Form”), which you will be required to complete with personal information, information about your product and a description of the problem. You will be required to sign the completed Service Request Form and to accept these Conditions of Service. Please carefully review these Conditions of Service prior to accepting them.
By signing the Service Request Form, you place a Service Order for diagnosis of your product and an estimate proposal in accordance with the terms of the Service Request Form and the present Conditions of Service.
In the event that our diagnosis confirms that the service requested is free of charge (under warranty or commercial gratuity), such Service will be performed immediately after diagnosis without sending you a Cost Estimate (as defined below). This is in order to expedite the process and offer you a shorter service timeline.
Your creation may be sent overseas for diagnosis and servicing (e.g., some vintage or complication watches and jewellery). You may be required to provide more documents necessary for export or sign a consent form. If you cannot provide necessary documents for export, it will be deemed as not agree to send your product to manufacturer. Please note that the lead time to obtain the Cost Estimate (as defined below) is a minimum of 4 weeks from the date we receive the product.
Upon receipt of your product, Van Cleef & Arpels will check whether it complies with these Conditions of Service, will proceed to its diagnosis to identify the necessary Service in accordance with your Service Request Form and will send you a corresponding cost estimate (the “Cost Estimate”). You will be able to review and validate the Cost Estimate corresponding to the Service of your Van Cleef & Arpels product.
All Prices for the Services shown on the Van Cleef & Arpels Customer Service Policy are in Korean Wons.
While Van Cleef & Arpels endeavours to verify the accuracy of any information it provides on its website, in advertisements or catalogues or Customer Service Policy or by the Client Relations Center, to the extent permitted by law, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. Van Cleef & Arpels does not confirm the price of the Services until a Cost Estimate has been issued by Van Cleef & Arpels.
While every effort will be made to ensure that the descriptions, photographs or graphical representations relating to the Services detailed on the Platforms are as accurate as possible, Van Cleef & Arpels does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.
You should carefully check all details of the Cost Estimate and these Conditions of Service before placing your Service Order.
This Cost Estimate will be valid for the period set out in the Cost Estimate (the “Validity Period”), after which it will automatically become null and void if you do not accept it within that time period and you will be deemed to have not accepted the Cost Estimate.
You will be invited to confirm by email or phone via the Client Relations Center, as the case may be, that you accept the recommended interventions and/or spare parts necessary for the proper functioning of your product as well as some optional interventions (if applicable) set out in the Cost Estimate.
Once you have received and reviewed the Cost Estimate, you are required to formally accept the services listed in the Cost Estimate in order for Van Cleef & Arpels to proceed with your Service Order. As part of such acceptance, you confirm that you authorize Van Cleef & Arpels to immediately proceed with any repair Service requested. To place and validate your Service Order, please send us an email or call the Client Relations Center indicating the Service interventions that you wish to order and the corresponding total amount.
By approving the Cost Estimate, you accept that Van Cleef & Arpels performs the interventions corresponding to the requested Services and acknowledge the existence of a binding contract obligating you to pay the amount due for said Services.
If you do not accept the Cost Estimate within the Validity Period or these Conditions of Service, Van Cleef & Arpels will not perform any repair Service, and your unrepaired product will be sent back to the shipping address you provided on the Service Request Form.
Notwithstanding anything to the contrary provided for herein, Van Cleef & Arpels reserves the right to refuse, cancel and terminate orders at any moment in time for legitimate grounds. For example, Van Cleef & Arpels may refuse, terminate or cancel your Service Order if there is an on-going dispute concerning payment of a prior order or if Van Cleef & Arpels reasonably suspects that you have violated these Conditions of Service.
If, for technical reasons, Van Cleef & Arpels determines before proceeding with the Service that the cost of the repair will exceed the price of the estimate you validated, we will send you a new estimate for your written approval or rejection.
If you wish to order Services via the Service Channels, you may send us your product pursuant to the process outlined below.
You may request a Shipping Kit (as defined below) and get a pick-up from our transporter at our cost. To do so, please contact the Client Relations Center to inform us of your request for repair and obtain a Shipping Kit and organize the pick-up.
Once you have received the Shipping Kit, comprising a Service Request Form, a product box, and an shipping guidelines (collectively the “Shipping Kit”), please:
Only products received by the Van Cleef & Arpels Service Center will be eligible for the Service, in accordance with these Conditions of Service.
Once the Service has been performed by Van Cleef & Arpels in accordance with the Cost Estimate that you validated, and after receipt of your payment in full, Van Cleef & Arpels will then send the repaired product (together with your guarantee card if any) back to the shipping address you indicated on the Service Request Form. Van Cleef & Arpels insures parcels while transit until they are delivered to you.
We only accept Service Orders for delivery to South Korea. Please note that we do not ship to certain addresses, such as military, certain restricted areas (such as hotels) or PO boxes. For further information, please contact the Client Relations Center.
We accept the methods of payment identified as part of the order process via the Service Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification. Please make sure you pay the full amount indicated on your Cost Estimate and indicate your Service Order reference number with your payment. Van Cleef & Arpels will ship back your product only after receipt of your payment in full.
Once the servicing of your product has been completed, you will receive an invoice corresponding to the full amount of the Cost Estimate that you have validated for your Service Order, which shall be paid to us via bank transfer.
Van Cleef & Arpels is prohibited under the laws of the Republic of Korea from making sales of its Services to individuals or companies reasonably suspected to be involved in money laundering or terrorist financing. Any such transactions will be declined.
Any delivery term communicated to you is only an estimate, and is not binding on Van Cleef & Arpels. Van Cleef & Arpels shall not be liable for any damage resulting from any modification to the delivery term. Van Cleef & Arpels will inform you as soon as possible of any modification to the delivery term.
In the event that Van Cleef & Arpels needs to cancel a Service Order due to exceptional circumstances, all payments received from you for Services shall be reimbursed to you by Van Cleef & Arpels, without undue delay and to the extent possible in the original form of payment used for the initial transaction (otherwise we will contact you to arrange reimbursement), no additional fees or penalties will be assessed against you, you shall not have any claims against Van Cleef & Arpels, its agents, affiliates and employees, and neither party shall have any further obligation to the other.
Following payment of your Service Order, you will receive an invoice to your delivery address – together with your product. You may request a copy of your invoice within twelve (12) months after payment by calling the Client Relations Center (telephone number indicated on the Website), subject to providing proper identification.
To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the Services and Service Channels, whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.
Nothing in these Conditions of Service limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Service for any Service Order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages, shall in no event exceed one hundred percent (100%) of the price of the Service in your Service Order.
Upon completion of the Services, you will benefit from a repair guarantee as set in the invoice. To subsequently benefit from this guarantee, please contact the Client Relations Center, which will determine whether the Service that needs to be performed is covered by the repair guarantee at Van Cleef & Arpels’s cost. This guarantee is valid worldwide.
If your product is currently subject to a valid sales or repair guarantee, the terms of such guarantees will apply as well.
In addition, you may have mandatory legal rights under applicable law governing the provision of Services; those legal rights are not affected by these Conditions of Service.
If any provision, or part of a provision, of these Conditions of Service is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Service shall be unaffected and shall continue to be fully valid, binding and enforceable.
These Conditions of Service (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of Services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Service which arises from force majeure events or any other cause beyond our reasonable control, e.g. strikes, riots, social unrest, public disorder or disturbances, acts of terrorism, rebellion, revolution, natural calamities or other Acts of God.
The waiver by us of a breach of any provision of these Conditions of Service will not operate to be interpreted as a waiver of any other or subsequent breach.
This contract is between us and you. No other person (other than our affiliated companies under the control and supervision of Compagnie Financiere Richemont SA of Switzerland) shall have any rights to enforce or enjoy the benefit of any of its terms.
These Conditions of Service shall be governed by and construed in accordance with the laws of the Republic of Korea, without reference to conflict of laws provisions. The Seoul Central District Court shall have exclusive jurisdiction over any dispute, controversy or claim arising out of or related to the Conditions of Service, including the validity, invalidity, breach or termination of the Conditions of Service, or to any Service purchased from Van Cleef & Arpels through the Service Channels (the “Dispute”). You and Van Cleef & Arpels understand and agree that the parties will pursue any Dispute on an individual basis, and any relief must be individualized to you and shall not affect any other consumer. You and Van Cleef & Arpels agree that each may not bring a claim against the other as part of any class action, class arbitration, or other representative proceeding.
Before bringing any Dispute in court, you and Van Cleef & Arpels agree that you will first notify the other party in writing and make reasonable efforts for a period of thirty (30) days to resolve amicably any Dispute or failure to agree that may arise out of or relate to the product, the Conditions of Service or any potential or alleged breach thereof. This requirement is a pre-condition, and no claim shall be filed in court until this provision is first met.
If you have any questions or comments about these Conditions of Service, or matters generally (including any complaints), please contact us at the address provided below.
Van Cleef & Arpels Customer Service
1877-4128
client.relations.korea@vancleefarpels.com
Our personal advisors would be delighted to assist you
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